Please reach us at hello@compasspsychologyillawarra.com.au if you cannot find an answer to your question.
Start by visiting your GP and discussing your mental health needs. To access our bulk billed appoints through Medicare, you will need a referral and Mental Health Treatment Plan from your GP. This needs to be passed on to us ahead of your first appointment so we can ensure you are able to access an appointment with no out-of-pocket expense.
Bulk billing means that you do not have to pay any out-of-pocket expense for your appointment. Compass Psychology Illawarra bills Medicare for the full payment of the service.
You can receive up to 10 bulk billed psychology sessions per calendar year. After these appointments, any additional appointments in the calendar year are $89.65 (paid at the time of the appointment).
Yes. Any appointments made without a referral are charged at the private fee rate. See our Fees and Rebates page for more information.
Online payments are processed by Halaxy, enabling a fast, secure and easy process.
Once your card details have been entered, as part of our client intake process, they are stored and tokenised by Halaxy's secure payment gateway. This means that once initially entered by you they are not visible to anybody within the clinic or at Halaxy.
After each consultation, your payment (if required) will be automatically processed online and you will receive an email confirming your payment.
Bulk-billed appointments do not require a payment at the time of the appointment.
There are no cancellation fees for any bookings that are cancelled with more than 24 hours notice.
Any bookings cancelled with less than 24 hours notice, including those with a Mental Health Treatment Plan, will incur a cancellation fee of $40.
If you are attending a video consultation, you will receive a Zoom meeting link from us via email the day before your appointment. When it’s time for your appointment, all you need to do is click the link and follow the prompts to launch the session in your web or mobile browser. You do not need to download Zoom to access your appointment.
Contact us and we can easily add you to our waitlist for more convenient appointment times.
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